Client Area

How to get into your client area, troubleshoot issues, or request a new account

Who has access to the client area

Existing clients

If you are already a client, an account has already been set up for you.
Just visit the login page, enter your email address, and click "Email me a sign-in link". We will send you an email with a secure link you can click to access your account directly, with no password required.

If you have already created a password, you can go to the login page and click "I already have a password" to log in normally.

If you have forgotten your password, simply use the passwordless sign-in link option. Once logged in, you can update your password at any time inside your account settings.

Not a Laraworks Commerce client yet?

You are still welcome to join our client area by requesting access.
Simply visit the request an account page here.

Once submitted, our team will review your request. Inside the portal, you will be able to open support tickets, request new work, ask questions, or report issues with your current website. As soon as your account is approved, we will email you confirmation. You can then sign in instantly via your email address and set your own secure password inside.

What's inside my client area

Ability to request new work

You can request new work on your website by opening a ticket and choosing the option "New work".
We will review your request and respond with a quote, along with any follow-up questions if needed.
The quote can then be accepted, put on hold, or declined. New work is always quoted upfront, unless it is already covered by your Active Stewardship plan.

Ability to request a change

You can request a change to your existing website by raising a support ticket and choosing "Change request". Just like new work, change requests are always quoted upfront, unless the task is covered by your Active Stewardship plan.

Ask us a question

If there is anything you would like to ask, whether it is a potential update, a new feature, or simply running an idea past us, open a support ticket and select "Query" as the type. We aim to respond to all queries the same day. If a query develops into new work, a bug fix, or a change request, we will update the ticket type accordingly.

Report an issue with your website

Sometimes things go wrong. If you find an issue with your website, simply log in to your client area, create a support ticket, and choose "Bug" as the type. Please provide as much detail as possible so we can investigate and fix it quickly.

An ideal bug report includes:

What the issue is
Where on the site it occurs
What is currently happening
What you expect to happen instead
How urgently you need it resolved
What impact it is having on your business

Features

In the main menu of your client area, you will find the "Features" tab. This is where we post personalised, fixed-price upgrade ideas built specifically for your website. As we monitor and maintain your site, any time we spot a genuine opportunity to improve speed, design, or conversions, we will post the suggestion directly here for you to review.

Clicking the "Start work" button automatically creates a new support ticket under "New work" with the fixed-price quote attached right away. You can treat this just like a regular ticket: ask questions, discuss details, or request adjustments. Once everything is agreed, we will begin the work, or provide an updated quote if your requirements change.

Partner offers

In the main menu of your client area, you will find the "Partner offers" tab. This is a dedicated perks directory where you can access exclusive discounts and preferred rates negotiated directly with other businesses across the Laraworks Commerce network.

Every deal listed here is reserved strictly for our clients, ranging from percentage discounts on commercial services to special rates on trade supplies. Because every partner operates differently, redemption details vary per business. Simply click into any offer to view the exact discount code, direct contact person, or booking instructions.

Want to feature your own business?

If you would like to offer a discount or perk to fellow business owners in our network, raise a support ticket under the type "Query", or contact us directly on [email protected]. Let us know what you would like to offer and how clients should redeem it, and our team will get it published for you.

Lost password to client area

You do not need a password to access your client area, on the main sign-in page, enter your email address, an email with a magic log in link will be emailed to you, clicking on the access button within the email will automatically sign you in. You can then reset your password by clicking on your profile icon and selecting 'Change my password'

If the email never arrives

It either means that you don't have an account, or your account has been suspended. In such cases please contact us directly by emailing [email protected]

Client area app

On the sign-in page, you will notice a "Get our app" card just below the login form. This is a Progressive Web App (PWA), which lets you install your client portal directly onto your device for quick, one-tap access without having to open a browser every time.

We engineered this specifically for you to use on the go. The entire portal is tailored for mobile screens and built to be straightforward and fast. You have the exact same capabilities as you would on a desktop computer: you can raise tickets, review and accept quotes, download invoices and payment receipts, and make secure payments in just a few taps.

On iPhone & iPad (Safari)

Apple requires you to install the app through Safari:

Open the sign-in page in Safari.
Tap the Share button at the bottom of the screen (the square icon with the arrow pointing up).
Scroll down and tap Add to Home Screen.
Tap Add in the top right corner. The Laraworks icon will appear on your home screen and open full-screen just like an App Store app.

(Note: Third-party browsers on iOS like Chrome or Firefox generally do not support direct installation; always use Safari when adding the app on an iPhone).

On Android (Chrome / Edge / Samsung Internet)

Android makes installation straightforward:

Tap the Download app button on the sign-in page, or tap the prompt that appears at the bottom of your screen.
If prompted, confirm by tapping Install.
The app will install directly to your app drawer and home screen, functioning just like any standard app downloaded from the Google Play Store.

On Desktop & Mac (Chrome or Edge)

You can also install the client portal onto your laptop or desktop:

Look at the address bar at the very top of your browser.
Click the small Install or screen icon located on the right-hand side of the address bar.
Click Install. The client portal will now open in its own clean, distraction-free desktop window.